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Five important reminders for all of our clients.

Save these numbers before you need them.

In the spam-call era, most people never answer a call from a 1-800 number and many phones screen them silently. But these are the numbers our monitoring center calls from to verify an alarm before dispatching. A missed call can mean a missed chance to stop a false dispatch, or a delay when it’s real.

Save as “Alarm Monitoring: Answer This Call”

Texts arrive from SMS short code 60281

Pass these along to your emergency contacts and key holders; the monitoring center may call them too.

Don't forget your password!

Your password is the vocal password you use to identify yourself to our operators; it’s how they know it’s really you when they call to verify an alarm, and how they know to cancel a dispatch. Keep it somewhere your family and key holders can find it, but strangers can’t.

Forgotten it? We can help:

Register your alarm with your county.

Many Central Florida counties and municipalities require alarm systems to be registered with the sheriff’s office or local police department. An unregistered alarm can mean fines after a false alarm, or a slower response when it counts. Requirements vary by county, and some offer registration online while others still take it by mail.

Not sure what your county requires? Call us at and we’ll point you to the right office.

The basics: arming and disarming your system.

When arming, you’ll choose one of two modes, and the difference matters.

You’re home

Stay

Arms the perimeter (doors and windows) but leaves motion detectors off, so you can move freely around the house.

You’re leaving

Away

Arms everything (perimeter sensors and motion detectors) for full coverage while the house is empty.

To disarm, enter your 4-digit passcode at the keypad. If anyone in the house doesn’t know it, now is a good time to fix that.

We lost power and now the system won't stop beeping.

During an extended outage (hurricane season, especially), your system runs on its backup battery. Once that battery runs low, the panel starts beeping to tell you, and it can feel like it’s going crazy. To silence it, follow these three steps.

  1. Open the panel box

    Find your security panel box (usually in a closet, utility room, or the garage) and open it up.

  2. Disconnect the backup battery

    Unhook the prongs from the 12-volt battery inside the panel box. It doesn't matter which prong you remove first.

  3. Unplug the power transformer

    Find the transformer plugged into a wall outlet (it may be in another room or near a garage door opener) and unplug it. You may need a Phillips-head screwdriver if it's secured to the outlet.

Once power is back, reconnect the battery and plug the transformer back in. If the beeping returns, the battery has likely reached the end of its life: and we’ll replace it.

Questions about any of these?

We’re happy to walk through it with you.